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Telemetron Technical Support

Welcome! Below are articles with popular questions and solutions to common problems.

Learn more about

  • Личный кабинет Телеметрон Про
    Основной Личный кабинет Телеметрон.
  • Личный кабинет Телеметрон Lite
    Личный кабинет Lite доступен только для ранее зарегистрированных пользователей. Регистрация в нём закрыта.
  • Мобильное приложение Teleport
    Даёт доступ обслуживающему персоналу в Личный кабинет Про с мобильного устройства.
  • Модемы Телеметрон
    Описание подключения, настроек и правил работы с модемами Оптима и Ультра
  • Терминалы Vendista
    Инструкции по подключению и настройкам эквайринговых терминалов под различные торговые автоматы
  • Терминалы Vendotek
    Раздел в процессе наполнения :)
  • Терминалы Kozen
    Инструкции по подключению и настройкам для работы с модемами Телеметрон
  • Дополнительное оборудование
    Переходные платы, диспенсеры стаканов и сиропов, внешние модули модемов и терминалов
  • Справка по работе с торговыми автоматами
    Общие рекомендации по настройкам торговых автоматов и работе с ними.
Need to raise a request? Contact us.
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